Payfast

CHALLENGE Extending payment offering As a forward-thinking business this global payment services provider uncovered a way to complement their existing European payment by offering Direct Debits. As a way to optimize their service portfolio and unlock new business potential, the client offered their customers Direct Debit as an additional payment method in Europe while receiving [...] Mehr lesen

Sona Energy

CHALLENGE Help create attractive prices and ensure efficient billing Innovative energy service providers are facing tough competition in the fiercely-contested electricity and gas market. In order to gain new customers they have to offer not only innovative and sustainable products, but also have to create attractively-priced offers and guarantee excellent energy billing and customer services. [...] Mehr lesen

Fitzgerald Motorcycle Group

CHALLENGE To bring members worldwide together Administration of the Fitzgerald Owners Group (the world's largest factory sponsored motorcycle riding organisation) was fragmented across EMEA, resulting in inefficiencies and inconsistencies in customer relationship management activities with members. The key objectives of the programme were to provide an improved experience for 100,000 members, while making cost savings [...] Mehr lesen

Securator

CHALLENGE Improve the invoicing process Security company Securator started in 1999, and today it is the leader in ID-protection and general security in Sweden, Norway, Finland, Poland, Russia and Ukraine. The company operated its business by invoicing its customers in a one-off basis for services that would last between 12 and 36 months. This generated [...] Mehr lesen